General Terms & Conditions
General terms and conditions
of the online shop
- B2 C -
All services provided by the online shop for the customer are provided exclusively on the basis of the following terms and conditions. Deviating regulations are only valid if they have been individually agreed between the online shop and the customer.
- conclusion of contract
2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop confirms receipt of the order immediately, at the latest after receipt of the order. The order confirmation as well as the receipt of an order by telephone do not constitute a legal acceptance on our part. The acceptance of an offer by us shall only take place when we bring the goods to you for dispatch. You will receive (within 2 days NOTE: see shipping time in §4) a written shipping confirmation by e-mail. However, the customer is at most (length of the period should be reasonable, so not too long). Which period of commitment is appropriate must be determined in each individual case - depending on the goods offered.) bound to his offer.
NOTE: There are a number of ways in which a contract can be concluded via the Internet. You should document here exactly the technical steps that lead to the conclusion of the contract. At the same time, you should inform the customer whether the contract text may be saved and how the contract text may be retrieved.
2.4 The subject of the contract is the goods ordered by the customer. With regard to the quality, the description of the offer shall apply, otherwise § 434 para. 1 sentence 3 BGB shall apply.
- revocation instruction
ATTENTION: Please pay attention to the design notes in the appendix!
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the day (1). In order to exercise your right of revocation, you must inform us (2)
inform you by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this Agreement. You can use the attached sample revocation form, which is not mandatory. (3)
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment for such refund as you used for the original Transaction, unless expressly agreed otherwise with you and in no event will you be charged for such refund.(4)
4.1 All items will be delivered immediately, if available from stock.
The delivery takes place both within Germany and in EU countries.
4.2 The delivery time within Germany is a maximum of 25 working days, unless otherwise stated in the offer. Delivery shall therefore take place at the latest within 20 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of prepayment) or after conclusion of the contract (in the case of cash on delivery or purchase on account).
In the case of deliveries abroad, the delivery time shall be a maximum of 25 working days, unless otherwise stated in the offer. Delivery shall therefore take place at the latest within 20 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of prepayment) or after conclusion of the contract (in the case of cash on delivery or purchase on account).
4.3 If an item is not available at short notice, we will inform you by e-mail of the expected delivery time, provided that we have an address from you.
Your legal claims remain unaffected.
- packaging and shipping costs
5.1 We offer the following shipping methods:
5.2 For delivery within Germany and packaging costs we do not charge any amounts.
For each order, the shipping costs will be shown and communicated separately.
(Pricing according to weight, if applicable) EUR.
For deliveries abroad, we charge (pricing according to weight, if applicable).
5.3 For orders with an order value over 10 EUR we deliver free of shipping costs within Germany. Excluded from this is/are .
The exemption from shipping costs does not apply to deliveries abroad with an order value of more than 10 EUR.
- payment, retention of title
6.1 All prices quoted are gross prices in Euro, which include the statutory value added tax of currently 19% or 7% for books (...). The prices valid on the day of order apply.
6.2 The following payment methods are possible for delivery within Germany:
by credit card,
(The amount will be debited 1-2 working days after dispatch of the goods.
cash on delivery,
(The customer is obliged to pay the purchase price upon delivery of the goods.)
For cash on delivery deliveries, Deutsche Post AG charges an additional cash on delivery fee of EUR, which must be paid by the recipient.
(The customer is obliged to pay the purchase price by bank transfer to our account.)
If you pay in advance, you will receive an e-mail from us with the exact invoice details. Please enter your e-mail address and/or your telephone number in the order form so that we can contact you. Please state your name and invoice number as the reason for transfer so that we can assign your payment to the order.
by direct debit,
(Debiting takes place workdays after contract conclusion.)
(The customer is obliged to pay the invoice amount within working days after receipt of the goods.)
In the case of deliveries abroad, payment shall be made by .
6.3 The delivered goods remain our property until full payment has been made (reservation of title according to §§158, 449 BGB). The customer must inform us immediately of any foreclosure measures taken by third parties against the reserved goods, handing over the documents required for an intervention; this also applies to impairments of any other kind. Irrespective of this, the customer must inform third parties in advance of the existing rights to the goods.
If the supplementary performance has taken place by way of a replacement delivery, the customer is obliged to return the goods delivered first to us within 30 days at our expense. The defective goods must be returned in accordance with the statutory provisions. We reserve the right to claim damages under the statutory conditions.
- liability for defects
Information on liability for defects: The statutory liability for defects applies.
- data protection
NOTE: The data protection declaration must be integrated separately into the sales process.
The contents and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. As soon as we become aware of any infringements, we will remove such content immediately.
The EU Commission has set up a platform (the so-called OS platform) to settle disputes in online trade between consumers and traders. You can reach this platform as well as further information at the following address
We do not participate in a dispute resolution procedure before a consumer arbitration board.
We participate in a dispute resolution procedure before the consumer arbitration board. The competent consumer arbitration body is:
- contents and links on our pages
12.1 The contents of our pages have been compiled with the greatest care. However, we cannot assume any liability for the correctness, completeness and topicality of the contents. As a service provider we are responsible according to § 7 Abs.1 TMG for own contents on these sides after the general laws. According to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a concrete violation of the law. As soon as we become aware of such infringements, we will remove the content immediately.
Our offer contains links to external websites of third parties, on whose contents we have no influence.
We cannot therefore accept any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages.
The linked pages were checked for possible legal infringements at the time of linking. Illegal contents were not recognizable at the time of linking. A permanent control of the contents of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of any legal infringements, we will remove such links immediately.
- final provisions
The validity of the UN Convention on Contracts for the International Sale of Goods is excluded, German law applies. With an order the general trading conditions of the Onlineshops are recognized.
If the customer has no general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.
Design notes for the revocation instruction
(1) 1. insert one of the following text modules in quotation marks:
(a) in the case of a contract for the provision of services or a contract for the supply of
water, gas or electricity, if they are not used in a limited volume or in a
of district heating or of digital content which is not supplied on a physical medium:
"the conclusion of the contract";
(b) in the case of a contract of sale:
"to which you or a third party other than the carrier designated by you have taken possession of the Goods";
(c) in the case of a contract covering several goods which the consumer has taken possession of or has taken possession of within the framework of a
and which are delivered separately:
"where you or a third party other than the carrier designated by you has taken or has taken possession of the last of the goods";
(d) in the case of a contract for the delivery of goods in several instalments or pieces:
"in which you or a third party other than the carrier designated by you has taken possession of the last part or piece of the goods";
(e) in the case of a contract for the regular delivery of goods over a fixed period of time:
"where you or a third party other than the carrier designated by you has taken or has taken possession of the first goods.
(2) Include your name, address and, where available, telephone number,
fax number and e-mail address.
(3) If you give the consumer the option to electronically complete and submit the information about his withdrawal from the contract on your website, include the following:
"You may also electronically complete and submit the sample withdrawal form or other unambiguous statement on our website [insert Internet address]. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such revocation."
(4) In the case of sales contracts in which you have not offered to collect the Goods yourself in the event of revocation, please include the following:
"We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is the earlier.
(5) If the consumer has received goods in connection with the contract:
- a) Insert:
"We'll pick up the goods." or
"They shall deliver the goods without delay and in any event not later than fourteen days after the date of delivery.
days from the day on which you inform us of the revocation of this contract,
to ... us or to [where appropriate, the name and address of the person or company to whom the services are supplied].
insert in your name the person empowered to receive the goods].
to send it back or hand it over. The deadline is met if you have returned the goods before
the expiry of the period of fourteen days."
- b) Insert:
- We shall bear the cost of returning the goods";
- You shall bear the direct cost of returning the goods";
- If, in the case of a distance contract, you do not offer, the cost of returning the goods shall be
of the goods and the goods are not normally associated with the goods due to their nature.
can be returned to the post office:
"You shall bear the direct cost of returning the goods in the amount of ... EUR [insert amount]", or if the cost cannot reasonably be calculated in advance: "You shall bear the direct cost of returning the goods. The costs shall be estimated at a maximum of approximately ... EUR [insert amount]".
- If, in the case of a contract concluded away from business premises
are not normally returned by post due to their nature
and at the time of the conclusion of the contract to the home of the consumer.
have been delivered:
"We will collect the goods at our expense."
(c) insert: 'You shall be liable for any depreciation of the goods only if such depreciation is due to handling of the goods which is not necessary for the examination of their nature, properties and working order'.
- In the case of a contract for the supply of services or water, gas or electricity, if they are not offered for sale in a limited volume or quantity, or of district heating, insert the following:
"Have you requested that the services or supply of water/gas/
If you wish to commence the provision of any of the Services in respect of the Contract by the date on which you notify us of the exercise of your right of withdrawal in respect thereof, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the date on which you notify us of the exercise of your right of withdrawal in respect thereof in relation to the total amount of the Services provided for in the Contract.